Must-have features of a good field service management software
The field service managementsoftware is a comprehensive solution for managing all the aspects of services with the help of a central based interface. Just because all the data is in a single place, there is no need to look here and there to create schedules and review the history of jobs to understand the performance of the company. This software can provide a comprehensive-based solution and also provides with the communication tools to support the information in the office with the field.
Some of the must have features of such software are mentioned as follows:
- It must be able to do scheduling of job and dispatching: To have smooth and efficient working in an organization, it is required to be always on top of the schedule. In case there are issues and they must be resolved as soon as possible. The field service software will help to make the whole process quick as well as easy and this is affected by various factors like level of skills, geographical locations and many more things at the time of assigning the jobs. Some of the systems are automatic and some use algorithms to suggest and assign the technicians for various jobs. Once the scheduling has been done, the technicians will be automatically notified about the work and when to do it.
- It must be able to provide the management of work and orders: The management of work order is a standardized feature which will help to streamline the process and eliminating the element of chaos. When the job is assigned, the technician on the job will be recording the work order so that everybody can see the particular person who was responsible to fulfill the job. This will also provide the feature of documentation of the jobs as the technicians can record audio as well as video or can even take photos. The details of the work will be very easily saved in their system by making them notified. This will also help in double-checking the things with the help of proper documentation maintained by the system.
- Proper mobile-based access: All the things in the organizations are moving towards digitalization now. Similarly, the field service management software also provides a mobile-based interface because of which the technicians have a mobile app through which they can access the system to review their schedules. This will also have to provide various sources to the technicians which will assist them in the field. The organizations can also use these resources efficiently to overcome various errors even in complex environments. The interface of such apps is very good and very much user-friendly.
The top field service management software also helps to keep a real-time based record of the stock. It also integrates the analytics with the inventory so that the demand forecasts can be created. This will also help to provide proper insight into the office staff about which of the parts are used more often and when they should reorder them.